Terms Of Business
Nuwave Property Services
Please read Terms and Conditions carefully. It is our policy to strictly enforce
its Terms of Agreement in the event of any dispute.
1. About this Contract
1.1 Our
Terms and Conditions represent a contract. This contract is made between NuWave and
the Client.
1.2 You agree that any use of the services provided by NuWave shall constitute
your acceptance of the Terms and Condition.
2. The Service
2.1 Nuwave acts as the employer to all members of staff providing services
on our behalf.
2.2 If the client is not happy with the standard of service provided
by the employee, we will endeavour to find a replacement as soon as possible, normally
within 24 hours.
2.3 We will make every effort to provide temporary cover in the event
of sickness or holiday.
2.4 All of our staff under-
2.5 We will interview and obtain references
for every person representing the company.
2.6 New staff must provide us with a copy
of their passport or driver's license as well as a proof of permanent address.
3.1 Fees are payable by the client strictly 14 days from invoice. We reserve
the right to charge late payment charges if your account falls severely into arrears.
3.2 Accepted forms of payment are company cheque, cash or BACS.
3.3 If a member of staff is solicited to work for the client with the intention of
bypassing Nuwave then the client will be invoiced a one off fee determined by Nuwave
but at the discretion of the directors.
3.4 Invoices will be exclusive of VAT unless
otherwise stated.
3.5 Any rate increase will be notified to all customers giving
at least 14 days notice.
3.6 Public and bank holidays will be charged at double the normal rate if services
are requested on these days, unless otherwise formerly agreed in writing upon commencement
of contract.
4. Cancellations
4.1 We require a minimum of 30 days written notice for
cancellation of the service.
4.2.1 Refunds will not be given for any advanced payment
made in the event of cancellation.
4.2.2 In the event that a member of staff travels
to the clients premises on the designated day and the client is not in or the member
of staff cannot gain entry to the property the client shall be liable for the travelling
costs.
4.2.3 Clients must give Nuwave a minimum of 14 Days notice if they are going
to be away on holidays or business.
4.2.4 Clients must give a minimum of 10 Days notice
if they wish to change the day that their property is cleaned/ maintained.
4.2.5 No
service will be provided on Christmas Day, Boxing Day and New Years day.
5. Amendments
5.1 Nuwave reserves the right to introduce supplementary terms. You
will have been deemed to have accepted any amendments if the company does not receive
any representations within a period of 30 days from the notification date.
6. Supplementary
Terms
6.1 You do not employ the staff, we employ them.
6.2 We will be responsible
for the replacement costs incurred in the unlikely event of the client's keys being
lost.
6.3 The client is responsible for arranging access to the client's premises.
6.4
We make every effort to make sure the quality of the staff that we introduce. However
no responsibility will be accepted by the company as a result of a failure, in any
part of the selection procedure irrespective of the reason.
6.5 Cleaners will not
perform any deep clean or specialized cleaning of any antique, delicate or valuable
items.
6.6 Any incidental costs incurred by the company as a result of a client's
action will be fully reimbursed by the client immediately.
7. Insurance
7.1 Nuwave
has public liability insurance for a minimum of £5 million, which protects the client
against major accidental damage caused by a member of staff whilst on your property.
All claims must be notified within 24 hours of discovery.
7.2 We cover for damages
over £500.
7.3 Client is responsible for the first £150 of any claim.
7.4 The Insurance
cover is only valid if the clients account is in satisfactory order and not in arrears.
8.
Complaints Procedure
8.1 All complaints must be received in writing within 7 days
of incident, emails are acceptable.
8.2 We promise that on receiving a complaint we
will respond within 48 hours.
8.3 We promise to have fully investigated the complaint
within 28 days of receiving a formal written complaint.
8.4 We promise that if no
solution can be found to the complaint raised that we will be happy to take the matter
to an independent arbitrator whose decision will be final and binding on both parties.